Joan Emory - Ms


A RHEEM Heat Pump was installed in my home less than four years ago.About nine months ago a weird smell was coming from the vents inside the home which is very strong and obnoxious, kinda like a dirty sock smell.

I was told by the installer that this happens sometimes and the only thing was to clean the coils and spray a deoderant. Well that has been done at least three times in the past several months but the smell keep comong back. When I bought the unit in 2008 there was no warning label nor did the installer tell me nor provide me with a bulletin that was put out in 2005 by Goodman about this problem. When the techician came out last week he handed me a copy of this bulletin and that was the first time I new about this potential problem.

My tenants said they cannot tolerate this horrible smell and will move out and even worse, if I sell my house I will have to disclose what the manufacturers call a "dirty sock syndrome". I have never heard of that and the manufacturers say there is nothing wrong with the units but rather the environment--I don't buy this. I have since researched this problem and found out that the manufacturers have known about this since 1970 but have done nothing to correct the problem which is defective coils that attract mold, mildew, bacteria, fungi and microoranisms. There should be a recall on all heat pump coils that have this problem and the manufacturers should replace the cheap recycled aluminum coils with dip coated coils and whatevr else it takes to solve the problem at NO cost to the consumer.

It is my understanding that the dip coated coils prevent the mold, mildew, bacteria and microorganisms from growing in the coils. Is there a class action law suit for defective heat pump coils. Please let me know. Has anyone else had this problem.

Thank you.Mad in NC

Review about: Heat Pump.

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